An interaction designer came to me when he had problems guiding users to successfully register their facial features for biometric unlocking.
How can we simplify a complex user interaction?
Character design, Animation, Illustration
Enabled feature to be launch by reducing registration errors below target threshold.
Observed user registration behavior in error and success cases to determine required user motion.
- Determined that animation is the key to guiding users to perform the correct motion
- Designed a character with a game-like look and feel to make the task less painful
- Animate to demonstrate the desired user motion